Terms and Conditions

Welcome to Prime Neu these Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our website.

1. General Terms

  • Prime Neu operates an e-commerce platform for various products and services.
  • We reserve the right to modify these terms at any time. Changes will be posted on our website, and continued use implies acceptance.

2. User Accounts

  • You may be required to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your account information.
  • Any activity under your account is your responsibility. Notify us immediately of unauthorized access.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices listed on our website are final, but we reserve the right to change them without prior notice.
  • Payments must be made via approved payment methods. We do not store payment details.
  • We reserve the right to cancel orders at our discretion (e.g., fraudulent activity, stock unavailability, pricing errors).

4. Shipping & Delivery

  • We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances.
  • Shipping costs, estimated delivery times, and tracking details are provided during checkout.
  • Customers must provide accurate shipping details; we are not responsible for delivery failures due to incorrect information.

5. Returns & Refunds

  • Return requests must be initiated within the specified return window from the delivery date.
  • Products must be unused, undamaged, and in original packaging.
  • Refunds will be processed within a specified timeframe after product inspection.
  • Some items may not be eligible for return (e.g., personal care products, customized orders).

6. User Conduct

By using our website, you agree not to:

  • Engage in fraudulent, abusive, or harmful activities.
  • Violate intellectual property rights or any applicable laws.
  • Distribute viruses, malware, or harmful code.
  • Use automated means to access the website without permission.

7. Intellectual Property Rights

  • All content, trademarks, logos, and materials on the website are owned by Prime Neu.
  • You may not reproduce, distribute, or exploit any content without our written consent.

8. Limitation Of Liability

  • Prime Neu is not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
  • We do not guarantee uninterrupted or error-free operation of the website.
  • Users assume full responsibility for their use of the website.

9. Termination

  • We reserve the right to suspend or terminate user accounts for violations of these terms.
  • Users can terminate their accounts at any time by contacting customer support.

10. Governing Law & Dispute Resolution

  • These terms are governed by the laws of India.
  • Any disputes will be resolved through arbitration or mediation, as applicable.

11. Contact Us

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these terms. Thank you for choosing Prime Neu! For any queries, support, or complaints email at: care.primeneu@gmail.com