About Prime Neu

Who is Prime Neu?

Prime Neu is a customer-centric company focusing on lifestyle, technology, innovation, and seamless customer experience. We are committed to providing quality products and exceptional services.

What makes Prime Neu different from other brands?

Prime Neu prioritizes innovation, sustainability, and customer satisfaction. We offer instant support, adaptable services, and a seamless shopping experience.

What products does Prime Neu offer?

Prime Neu, along with its partner brands UNDERART and VENTESSA, offers a diverse range of fashion and lifestyle products, including clothing, makeup, fragrances, and more.

Where can I buy Prime Neu products?

Our products are available on our official website, Amazon, and Flipkart.

Is Prime Neu an environmentally friendly company?

Yes, Prime Neu values sustainability and follows eco-friendly practices in packaging and operations.

How does Prime Neu ensure customer satisfaction?

We prioritize customer experience through quick support, seamless shopping, and high-quality products.

About Underart

Who is UNDERART?
UNDERART is a premium men’s fashion brand offering stylish and functional clothing, including shirts, t-shirts, joggers, cargos, jeans, and athleisure wear etc.
What type of clothing does UNDERART offer?

We provide a wide range of men’s wear, including casual, formal, and sportswear designed for comfort and confidence.

Can I return or exchange UNDERART products?
Yes, you can return or exchange products as per our return and exchange policy. Please check our website for detailed terms.
How do I track my UNDERART order?
Once your order is shipped, you will receive tracking details via email or WhatsApp.
Is UNDERART available offline?
Currently, UNDERART is available online through our website and marketplaces like Amazon and Flipkart.

About Ventessa

Who is VENTESSA?
VENTESSA is a brand that redefines elegance with a curated selection of women’s fashion, makeup, perfumes, and luxury accessories.
What categories does VENTESSA cover?
VENTESSA offers a wide range of stylish apparel, premium beauty products, and captivating fragrances.
Can I buy VENTESSA products on other platforms?
Yes, VENTESSA products are available on our website and marketplaces like Amazon and Flipkart.
Are VENTESSA beauty products safe to use?
Absolutely! All our beauty and fragrance products are carefully curated to ensure quality and safety.
How can I contact VENTESSA for inquiries?
You can reach out to us via live chat, WhatsApp, or email at care.primeneu@gmail.com.

Placing an Order

How do I place my order?
Select the product you like, Add to cart, Proceed for Payment, Place your order and you're done.
How will I know that my order is placed successfully?
Once your order is placed, you will receive a confirmation email and SMS with your order details.
Can I place an order via WhatsApp?
Yes! You can place an order through WhatsApp by contacting our support team. We will assist you in completing your order.
Is there an option for live chat support while placing an order?
Yes, our live chat support is available to help you with any queries while placing an order.

Order & Delivery

How do I receive my order?
Your order will be delivered to the address provided during checkout by our trusted courier partners.
How should I check the status of my order?
You can track your order through the tracking link sent via email and SMS or by logging into your account on our website.
How long will it take for my order to be delivered?
Delivery times vary based on location. Standard delivery takes 5-7 business days, while express delivery options may be available.
Are there any additional shipping charges?
No, there are No shipping charges on order above 499.
What if my order is undelivered?
If your order is undelivered, it will be returned to us. You can contact our customer support for reattempt or refund options.
Can I change my delivery address?
You can update your delivery address before your order is shipped by contacting customer support.

Payments & Refunds

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?
Yes, we use secure payment gateways and encryptions to ensure your transactions are safe.
Why am I not getting a COD option?
COD availability depends on your location and product category. If COD is unavailable, try other payment options.
Are there any hidden charges?
No, there are no hidden charges. The final amount is displayed at checkout.
What should I do if my payment fails?
Retry after checking your internet connection and payment details. If the issue persists, contact your bank or our support team.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful, but my money got deducted. What’s happening here?
In rare cases, payment may be deducted but not processed. The amount is usually refunded within 3-5 business days. Contact your bank if needed.
What are the terms and conditions for a refund?
Refunds are processed as per our return policy. Once approved, the amount is credited within 7-10 business days.
What is the refund policy for returns of orders placed during a sale?
Sale items may have different return policies. Check the product page or contact customer service for details.
I haven't received my refund yet. What should I do?
If your refund hasn't been processed within the expected timeframe, please contact our support team for assistance.

Order Modifications & Cancellations

How do I modify my order?
Orders cannot be modified after confirmation, but you can cancel and place a new order if needed.
How do I cancel my order?
You can cancel your order before it is shipped by visiting your account or contacting support.
What if the package is held by customs?
I wish to add a few more products to my order. Will it be possible?
What happens if I refuse the order at delivery?
If you refuse the order, it will be returned to us, and a refund (excluding COD charges) will be processed if applicable.

Returns & Exchanges

What are the terms of the Return Policy?
We accept returns within a specified period if the product is unused and in original condition. Check our return policy for details.
How do I exchange my order?
You can request an exchange by contacting our support team within the return window.
How does the Return process work?
Raise a return request, pack the product securely, and our courier partner will pick it up. Refund/exchange is processed once we receive it.
How do I self-ship the products if my pincode is not eligible for reverse pickup?
You can send the product via a reliable courier service, and we will reimburse courier charges as per our policy.
What are the rules for refunding courier charges for self-shipping?
If self-shipping is required, we reimburse standard courier charges upon proof of dispatch.
What if I receive a damaged or defective product?
Contact us immediately with images of the damaged product, and we will arrange a replacement or refund.
The product I want to return was bought at a discount. Will I get refunded the full amount?
Refunds are processed based on the discounted amount paid at the time of purchase.

Product & Availability

Do you take bulk orders/customize products?
Yes, we accept bulk orders. Contact us for customization options.
Is there any option to try the product before buying it?
No, we currently do not offer a try-before-you-buy option.
Does Prime Neu deliver products outside India?
No, we currently deliver only within India.
Are your products available on other marketplaces?
Yes, our products are also available on Amazon and Flipkart.

Customer Support & Contact

How do I connect with customer service?
You can reach us via live chat, WhatsApp, or email at care.primeneu@gmail.com.
Do you offer live chat support?
Yes, our live chat support is available on our website to assist you with your queries.
Can I place an order via WhatsApp?
Yes, you can place an order via WhatsApp by messaging our support team.
What are your customer support hours?
Our support team is available from 9 AM to 9 PM, Monday to Saturday.
How can I share my feedback or complaint?
You can share your feedback via email at care.primeneu@gmail.com or through our contact form on the website.
Where can I track my order updates?
You can track your order through the tracking link provided in your email and SMS.
How do I reset my password if I forgot it?

Click on 'Forgot Password' on the login page, and follow the steps to reset your password.

For further assistance, reach out to our Live Chat Support on our website or place an order directly via WhatsApp.