Refund Policy

At Prime Neu, customer satisfaction is our top priority. Our return and exchange policy is designed to be smoother and more convenient than other leading E-commerce. We ensure an easy, hassle-free process for our valued customers.

  • All Prime Neu products are eligible for return or exchange within 7 days of delivery, except for certain non-returnable items due to hygiene or safety concerns.
  • No extra charges for exchanges — we’ve got it covered!
  • Hassle-Free Cancellations: You can cancel your order anytime.

To initiate a Return or Exchange, contact our support team via Live Chat, Call, WhatsApp, or Email.

Fast & Seamless Refund/Exchange Process

  • Once your return/exchange request is verified by our support team, the reverse pickup will be initiated within 24 hours.
  • The product will be picked up by our courier partner within 1-2 days.
  • As soon as the product is picked up, the refund/exchange will be processed.
  • Delivery and pickup charges may apply based on factors such as cart value, product type, and order conditions. Charges will be calculated and displayed at checkout, where applicable.

Important Note: The return will be accepted only if the product is unused, unwashed, and has all original tags intact. If the product shows any signs of wear, damage, or tampering, the return request will not be approved.

Refund Process

Prepaid Orders: The full amount will be refunded back to the original payment method within 5-7 business days.

Cash On Delivery (COD) Orders: Refunds will be credited to your bank account. You will need to provide your bank details while raising the return request.

Exchange for Another Product

  • If you wish to exchange your order for a different product, we make it easy.
  • If the new product costs more, you can simply pay the difference.
  • If the new product costs less, the balance amount will be refunded to your PrimeNeu account as a Prime Neu Gift Card
    ( Prime Neu Gift Card can be used for future purchases or you can redeem it directly to your bank account. )

What If I Haven’t Received My Refund?

  • You will receive an email/SMS notification once your refund is processed.
  • Bank refunds for prepaid orders take 5-7 business days.
  • If you face any issues at any point, our Live Chat and WhatsApp support are always available to assist you.

Why Choose Prime Neu?

  • Faster refunds and exchanges than .
  • No hidden charges– what you see is what you get.
  • Super easy cancellation and return process.
  • Dedicated customer support via Live Chat, WhatsApp, and Email.

At Prime Neu, we believe in building trust and ensuring a smooth shopping experience for our customers. Shop with confidence, knowing that your satisfaction is our commitment!