Privacy Policy

Prime Neu (“we”, “us”, “our”) respects the privacy of our customers and users of our website (“you”). This Privacy Policy outlines our practices regarding the collection, use, sharing, transfer, and disclosure of your data/information.

We collect only the information necessary for our business operations, including:

  • Providing you with services
  • Completing your orders
  • Contacting you regarding order status

For the purpose of this Privacy Policy:

  • Sensitive Personal Data or Information (SPDI) is defined under the Information Technology Act 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 (“SPDI Rules”).
  • The term Personal Information includes SPDI where applicable and/or mandated under the IT Act and SPDI Rules.

Key Principles

  • We do not store your credit card or online banking information.
  • We will never rent or sell your name or personal information.
  • We use cookies to recognize returning visitors and track traffic patterns anonymously, improving user experience and website functionality.

By consenting to this Privacy Policy, you agree to the collection, use, and transfer of your personal information as outlined. We may update this policy at any time. Updates will be notified to the email address you have provided.

Collection of Personal Information

We collect personal information when you provide it to us, including:

  • Name, mailing address, phone number, and email (when making a purchase)
  • Email address (when signing up for newsletters)
  • Additional personal information (when availing special services)
  • Shipping and billing addresses

We also collect general demographic and anonymous data that does not personally identify you.

By providing this information, you confirm that it is accurate, up-to-date, and that you have the rights to share it.

Use and Processing of Personal Information

We use your personal information for:

  • Processing customer inquiries, orders, and support requests
  • Providing information about our products and services
  • Customizing product recommendations and experiences
  • Analyzing user trends and improving offerings
  • Notifying you about new products, offers, or updates
  • Complying with legal and regulatory obligations
  • Responding to judicial proceedings or law enforcement requests

Disclosure of Personal Information

  • We do not sell, trade, or rent your personal information for marketing purposes without consent.
  • We may disclose your information to third parties who provide legal, financial, or IT services in compliance with legal requirements.
  • If required by law, regulatory obligations, or judicial processes, we may be obligated to share customer information.
  • In case of business restructuring, mergers, or acquisitions, your personal data may be transferred to relevant parties.
  • We may share your information with affiliates, subsidiaries, or trusted third-party service providers for operational efficiency.

Cookies and Tracking Technologies

Why Are Cookies Important?

We use cookies, pixel tags, and similar technologies to:

  • Recognize returning visitors
  • Track browsing behavior to enhance user experience
  • Serve personalized advertising banners (served by us or third parties)
  • Maintain website functionality and store user preferences

Opt-Out of Cookies

You can disable cookies in your browser settings. However, this may impact the functionality and accessibility of certain website features.

Third-Party Advertising

We work with third-party service providers to display ads across the internet. These providers may collect anonymous data about your visits to our site and others to serve relevant ads. No personally identifiable information is used.

User Rights and Data Access

You have the right to:

  • Withdraw consent for SPDI at any time by emailing primeneu@gmail.com (withdrawal applies prospectively)
  • Access, review, modify, or correct your SPDI
  • Request the deletion of personal data (subject to legal/regulatory obligations)
  • Understand that certain data cannot be modified under law enforcement or judicial requirements

Security Practices and Procedures

We implement reasonable security measures to safeguard your personal data. In some cases, we store data with trusted third parties in compliance with standard security protocols.

Note: Prime Neu shall not be liable for data loss due to Force Majeure Events, including but not limited to natural disasters, cyberattacks, unauthorized access, or government-imposed restrictions.

Grievance Redressal

For any discrepancies or grievances regarding the processing of SPDI, contact our designated Grievance Officer: