Data Removal Policy
Prime Neu (“we/us/our”) respect your privacy and provide you with control over your personal data. This Data Removal Policy outlines how you can request the deletion of your personal information from our systems.
1. Requesting Data Removal
You have the right to request the deletion of your personal data stored by Prime Neu. To submit a data removal request, please:
- Email us at care.primeneu@gmail.com with the subject line “Data Removal Request”
- Include the following details:
- Full name
- Email address associated with your account
- Reason for deletion (optional)
2. What Data We Remove
Upon verification, we will delete:
- Account information (name, email, phone number, address)
- Order history & transaction records
- Saved payment methods (if applicable)
- Customer support interactions
3. Exceptions
We may retain certain data if required by law, such as:
- Records for completed transactions (for tax, fraud prevention, or legal compliance)
- Anonymized or aggregated data that cannot identify you
4. Processing Time
We will process your request within 30 days and confirm once completed.
5. Alternative Options
If you prefer not to delete your account but want to:
- Update your data – Log in to your account settings.
- Deactivate your account – Contact customer support.
6. Contact Us
For questions about this policy or your data, contact:
Email: care.primeneu@gmail.com
Phone: +91 859-5656-559
Live Chat: on primeneu.com
