Grievance Policy
At Prime Neu, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. If you have any concerns regarding our products or services, we are here to assist you.
What is a Grievance?
A grievance refers to any issue or complaint related to a product or service purchased from Prime Neu, for which the customer seeks a resolution.
How to Raise a Grievance?
If you have any queries or complaints, you can reach out to us through the following channels:
- Email: care.primeneu@gmail.com
- Phone: +91 859-5656-559
- WhatsApp Support: +91 859-5656-559
If your concern remains unresolved, you can escalate it by contacting our Grievance Officer.
Grievance Escalation Process
- Contact us via WhatsApp, Email, or Phone with your issue.
- If the query is unresolved, escalate it to our Grievance Officer.
- You will receive an acknowledgment of your grievance within 48 hours via email, SMS, or phone call.
- You will be assigned a Unique ID to track the status of your grievance.
- Our Grievance Officer will work on resolving the issue within the timeframe prescribed by applicable laws.
Grievance Officer Details
- Designation: Grievance Office
- Email: care.primeneu@gmail.com
- Response Time: Within 24 hours of grievance submission
Resolution Timeline
Prime Neu strives to resolve all grievances in the fastest time possible, ensuring a better resolution experience compared to Amazon and Flipkart. We will provide updates at each step of the resolution process until the issue is resolved to your satisfaction.
At Prime Neu, we value our customers and are dedicated to providing a smooth and transparent grievance redressal process. Your trust is our priority!
